Shipping policy

Effective Date: 06/01/2023

Last Updated: 08/30/2023


Welcome to The Dirty Water Company LLC; D.B.A. D2O ("d2o," "we," "us," or "our"). These Terms of Service outline the terms and conditions for using our website drinkd2o.com and the policies related to shipping products in accordance with industry standards and applicable laws.


1. Acceptance of Terms

By accessing or using our website and purchasing products from D2O, you agree to comply with and be bound by these Terms of Service.


2. Orders and Shipping

  • All orders are subject to product availability. In the event of unavailability, we will notify you and offer alternatives or a refund.

  • Estimated delivery times are provided at the time of purchase. Please note that these estimates are subject to change due to factors beyond our control.

  • We offer various shipping options during the checkout process. You can choose the one that best suits your needs.

  • Orders are typically processed within [number] business days from the time of purchase.


3. Shipping Charges


Shipping charges are calculated based on the selected shipping method, delivery location, and the weight and size of the product. Any customs duties, taxes, or fees associated with international shipments are the responsibility of the customer.


4. Shipping Address

It is your responsibility to provide accurate and complete shipping information. We are not responsible for orders delivered to incorrect addresses due to incorrect information provided by the customer.


5. Tracking and Notifications

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment. We will send you notifications regarding the status of your order, including confirmation, shipping, and delivery updates.


6. Returns and Refunds

For information on our return policy, please refer to our separate Return Policy.


7. Limitation of Liability

We strive to ensure accurate and timely shipping, but we are not responsible for delays or errors caused by third-party shipping carriers. We are not liable for any damages, losses, or expenses that arise from the use or inability to use our products or services.


8. Contact Us

If you have any questions or concerns about our Terms of Service and Shipping Policy, please contact us at info@drinkd2o.com.


9. Changes to Terms of Service

We reserve the right to update or modify these Terms of Service at any time without prior notice. The "Last Updated" date at the beginning of this policy indicates when the latest revisions were made.


By using our website and making purchases from D2O, you acknowledge and agree to the terms of these Terms of Service and Shipping Policy.